Privacy Policy

1. Scope

This Policy applies to information we collect through the Service, through communications with us by any channel, and from third parties as described below. It does not apply to the practices of brokers, Discord, Stripe, Trade It, advertising platforms, or any other third party, even where we link to them or they operate on our behalf. Those parties are governed by their own policies, which you accept directly with them.

Capitalized terms not defined here have the meanings given in the Terms. Where this Policy and the Terms address the same subject and conflict, this Policy governs with respect to the handling of information and the Terms govern with respect to everything else.

2. Information We Collect

3. How We Use Information

We use the information we collect for any purpose permitted by law, including without limitation to:

• Provide, operate, maintain, secure, and improve the Service, including executing trades in connected accounts and delivering signals.
• Create and manage your account, verify your identity, and grant access to paid features and community spaces.
• Process payments, calculate and collect fees and royalties, reconcile billing, and pursue amounts owed.
• Send you transactional, service, and account messages by email, phone, text, push notification, or Discord.
• Send you marketing and promotional communications about our products, offers, pricing, events, and content, including multi-step email sequences and reminders about incomplete checkouts, by any channel you have provided to us.
• Qualify, score, segment, and route leads and customers, including automated routing based on survey answers, engagement, and attribution data.
• Measure, attribute, and optimize advertising, including by matching your information against advertising platforms' records, building custom and lookalike audiences, and reporting conversions to the platforms that referred you.
• Analyze usage, run experiments, perform research, develop new products and features, and produce aggregated statistics and benchmarks.
• Produce and publish performance reporting, including aggregated or de-identified results drawn from connected accounts.
• Detect, investigate, and prevent fraud, abuse, unauthorized access, automated traffic, chargebacks, violations of the Terms, and other harmful activity.
• Comply with legal obligations, respond to legal process, enforce our agreements, and protect the rights, property, and safety of Riptide Trading LLC, our customers, and others.
• Carry out any other purpose described to you at the time of collection, for which you provide consent, or that is reasonably related to the purposes above.

We may create aggregated, de-identified, or anonymized data from the information we collect. Such data is not personal information, and we may use and disclose it for any purpose without restriction.

4. How We Share Information

We disclose information to the following categories of recipients:

• Service providers and contractors who perform services on our behalf, including hosting and infrastructure (such as Vercel and Supabase), payment processing (Stripe), email delivery and marketing automation (such as Resend), product analytics and error monitoring (such as PostHog), community platforms (Discord), brokerage connectivity (Trade It), scheduling, telephony, messaging, customer support, and professional advisers.
• Advertising and measurement partners, including X (Twitter), Meta, Google, and Microsoft. We share hashed contact information, click identifiers, device and browser data, and event data (such as sign-ups, survey completions, checkouts started, and purchases) with these partners so they can measure and attribute our campaigns, exclude existing customers, and reach people similar to our customers. See Section 6.
• Brokers and Trade It, to establish and maintain your brokerage connection and to place, modify, and cancel orders in your account.
• Affiliates, partners, and co-marketers, where you have opted in to receive their offers, where they referred you to us, or where we believe their products or services may be of interest to you and the disclosure is permitted by applicable law.
• Other members of our community. Your Discord username, avatar, presence, and anything you post in our Discord server are visible to other members of that server and may be retained or re-shared by them.
• Successors and transferees. In connection with any merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of assets, or transition of service to another provider, your information may be disclosed as part of the transaction and transferred to the successor, and may be treated as an asset of the business.
• Legal, safety, and enforcement. Where we believe disclosure is necessary or appropriate to comply with law or legal process; to respond to requests from government authorities; to enforce the Terms or this Policy; to collect amounts owed; to investigate or defend claims, chargebacks, or disputes; or to protect the rights, property, or safety of Riptide Trading LLC, our users, or others.
• At your direction or with your consent, including when you ask us to share information with a third party or make it public (for example, a testimonial).

We may also disclose aggregated, de-identified, or anonymized information to anyone for any purpose.

5. Selling and Sharing of Personal Information

We do not currently sell personal information in exchange for money. Some of the advertising disclosures described in Sections 4 and 6 may be treated as a “sale”, “share”, or use for “targeted advertising” under certain U.S. state privacy laws. To the extent any such law applies to us and to you, you may opt out of that activity by (a) emailing support@quantglide.com with the subject line “Do Not Sell or Share” and the email address you used with us, or (b) enabling a recognized opt-out preference signal such as Global Privacy Control in your browser, which we will treat as an opt-out request for that browser where the law requires us to do so.

An opt-out does not stop disclosures to service providers, disclosures required by law, disclosures you direct, or the use of information we have already provided to a partner. We reserve the right to change our practices in the future by updating this Policy; any change applies prospectively from the date the updated Policy is posted.

6. Cookies, Pixels & Tracking Technologies

We and our partners use the following categories of technologies on the Service:

• Essential — required to operate the site and app, keep you signed in, remember choices you have made, protect against abuse, and complete checkouts. These cannot be disabled through the Service.
• Analytics and performance — product analytics and error monitoring (such as PostHog) that record page views, interactions, attribution parameters, errors, and device information, and that may include session-level recording of how you use the site. Data is stored in your browser's local storage as well as on our and our providers' servers.
• Advertising — pixels and tags from X (Twitter), Meta, Google Ads, and Microsoft Advertising that set identifiers, record which ads brought you to us, and report events such as sign-ups, survey completions, checkouts, and purchases. Some of these tags receive a hashed form of your email address (for example, Google enhanced conversions and X conversion matching) so that the platform can attribute a conversion to an ad click even when cookies are unavailable. We also send certain events to these platforms directly from our servers.
• Email tracking — our emails contain images and links that let us know whether and when a message was opened or clicked.

You can control cookies through your browser settings and can manage advertising preferences directly with each platform (for example through X, Meta, Google, and Microsoft ad settings, or through industry tools operated by the Network Advertising Initiative and the Digital Advertising Alliance). Blocking or deleting cookies and storage may cause parts of the Service to stop working. We do not respond to browser “Do Not Track” signals. Our treatment of Global Privacy Control signals is described in Section 5.

7. Marketing Communications, Calls & Texts

8. Discord & Community Spaces

We operate a Discord server for community discussion, signal delivery, and support. When you authorize our Discord application, Discord provides us with your username and user ID and allows us to add you to our server and assign roles. We use this information to control access to paid channels, to link your Discord identity to your customer record, and to enforce the Terms.

Anything you post in our server is visible to other members and to Discord. We may monitor, retain, quote, remove, or moderate content in our server at our discretion, and may remove you from the server or revoke roles at any time. Discord's own privacy policy governs Discord's handling of your information.

9. Brokerage Connections

Automated trading requires a connection between the Service and your brokerage account. Depending on your broker, that connection is established either through the broker's own authorization flow, which provides us with access tokens, or through Trade It, our third-party connectivity partner, which holds the credentials and tokens and exposes account data and order routing to us. We do not see or store your brokerage password when you connect through these flows.

While connected, we access your account data as often as needed to operate the Bot, including continuously during market hours. We use the data for the purposes in Section 3, including calculating royalties, attributing trades, and detecting manual trading. You can disconnect at any time through your account dashboard or by revoking access at your broker or Trade It, which stops new data collection but does not delete data already collected. Trade It and your broker process your information under their own agreements and policies, which you accept when you link your account.

10. Data Retention

We retain information for as long as we consider it necessary or useful for the purposes described in this Policy, to comply with our legal, tax, accounting, and regulatory obligations, to resolve disputes, to enforce our agreements, and to run our business. In particular:

• Billing, transaction, royalty calculation, and trading activity records are retained for at least seven (7) years after the relevant activity.
• Lead, marketing, and attribution records are retained until you ask us to delete them, subject to the exceptions below. After you unsubscribe or opt out, we retain your contact details on a suppression list indefinitely so that we can honor your choice.
• Discord identity, account, and access records are retained for as long as you have an account and thereafter as needed for the purposes above.
• Analytics, log, and security data are retained for periods we set based on operational need.
• Information in routine backups is retained until those backups are overwritten in the ordinary course.

Aggregated, de-identified, and anonymized data may be retained indefinitely.

11. Security

We use administrative, technical, and physical safeguards that we consider reasonable for a business of our size and the nature of the information we hold. No method of transmission or storage is completely secure, and we do not warrant or guarantee that your information will not be accessed, disclosed, altered, or destroyed. You are responsible for keeping your login credentials, devices, email account, and Discord account secure and for promptly telling us about any unauthorized use. To the fullest extent permitted by law, we are not liable for unauthorized access to your information that results from circumstances outside our reasonable control, including compromise of your own accounts or devices or of a third-party service. If a breach of security affecting your information occurs, we will notify you and any regulators as and when required by applicable law.

12. Your Choices & Rights

Depending on where you live, applicable law may give you rights to access, correct, delete, or obtain a copy of your personal information, to opt out of certain uses or disclosures, or to appeal a decision we make about your request. To the extent such a right applies to you, you may exercise it by emailing support@quantglide.com from the email address associated with your record and describing the right you wish to exercise.

• Verification. We may require information sufficient to verify your identity and, for requests made through an agent, written proof that the agent is authorized to act for you. We may decline requests we cannot verify.
• Exceptions. We may retain and continue to use information notwithstanding a deletion request where permitted by law, including to complete a transaction, to calculate or collect fees and royalties, to comply with a legal obligation, to resolve disputes, to detect and prevent fraud or abuse, to enforce our agreements, to maintain suppression lists, to maintain backups, and for internal uses reasonably aligned with your expectations.
• Timing and fees. We will respond within the time required by applicable law. We may charge a reasonable fee for, or decline to act on, requests that are manifestly unfounded, excessive, or repetitive.
• Effect. Deleting your information or opting out may prevent us from providing some or all of the Service to you, including automated trading, which cannot operate without account data. We will not otherwise discriminate against you for exercising a right you have under applicable law.
• Appeals. If we decline a request and applicable law gives you a right to appeal, reply to our decision with the word “Appeal” and we will review it and respond in writing.

13. Children

The Service is intended only for adults. You must be at least 18 years old to use the Service, and we do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided us with personal information, contact us and we will delete it as required by law.

14. United States Operation & International Users

The Service is operated from, and directed to residents of, the United States. Information we collect is stored and processed in the United States and may be processed by service providers in other countries. We do not intentionally market the Service to residents of the European Economic Area, the United Kingdom, or other jurisdictions with materially different privacy laws, and we do not offer mechanisms specific to those laws. If you access the Service from outside the United States, you do so on your own initiative, you consent to the transfer of your information to the United States and to its processing there under U.S. law, and you acknowledge that U.S. law may provide less protection than the law of your jurisdiction. If that is not acceptable to you, do not use the Service.

15. State-Specific Disclosures

The following disclosures are provided to the extent a particular state law applies to us and to you. Nothing in this Section is an admission that any such law applies.

16. Third-Party Sites & Services

The Service contains links to, and integrations with, third-party websites and services, including brokers, Trade It, Stripe, Discord, scheduling tools, and social platforms. We do not control and are not responsible for the privacy practices or content of any third party. Your use of those sites and services is governed by their terms and policies. Advertising platforms that referred you to us may also collect information about you independently of us under their own policies.

17. Changes to This Policy

We may modify this Policy at any time. Changes are effective when the revised Policy is posted on the Service, and the “Last updated” date above will reflect the revision. We may, but are not required to, provide additional notice of changes by email or through the Service, except where applicable law requires a particular form of notice or consent. Your continued use of the Service after a revised Policy is posted constitutes your acceptance of it. The version of this Policy in effect at the time of any use or dispute governs that use or dispute.

18. Disputes & Limitation of Liability

Any dispute, claim, or controversy arising out of or relating to this Policy or to our collection, use, disclosure, security, or retention of information is subject to Section 20 of the Terms (Governing Law, Arbitration & Class Action Waiver), including its requirement of informal dispute resolution, its agreement to binding individual arbitration, its class action waiver, and its jury trial waiver. Sections 13 (Warranty Disclaimer), 14 (Limitation of Liability), and 15 (Indemnification) of the Terms apply to this Policy as if set out in full here. To the extent permitted by law, any claim relating to this Policy must be brought within one (1) year after it accrues or it is permanently barred.

19. How to Contact Us

Questions, requests, and notices under this Policy should be sent to support@quantglide.com or by phone at (281) 849-3448. Please include the email address associated with your record so we can locate it. Requests submitted through other channels, including social media or Discord, may not be received or acted upon.